Read Before Buying a Canopy Humidifier
Something about me is that I will always opt for the product with the most attractive aesthetic. If the branding is clean and minimal, the website is bright and attractive, the product looks like it could be from the future and the Instagram grid is cute, it’s been added to cart.
Another thing about me is that I’m almost always willing to pay more to avoid maintenance and inconvenience, such as regular cleaning. To me, it’s worth it. I want products that do what they say, without me having to think about it.
Alas, this is how I arrived at purchasing the Canopy humidifier. Now, before any purchase, I google “name of product review” and read from various different sources to form an opinion.
The Clean Eating Couple “absolutely loves” the Canopy, calling it “amazing” and “totally worth it.”
The Daily Beast calls the Canopy a literal “godsend”, saying it got rid of facial dryness and dry eyes and boldly claims it’s “definitely worth every penny”.
PureWow rated the Canopy humidifier a 91 out of 100 and called it “one of the best humidifiers on the market.”
After reading those rave reviews, wouldn’t you have purchased the Canopy too? I admit, I didn’t read as many reviews on the Canopy site, or on Sephora’s site, where it’s also sold. I may have been wise to do so as those glowing reviews above leave a lot out.
Before you spend $150 on this much-hyped humidifier, please read the following to make an educated purchasing decision:
canopy is hilariously loud
If you sleep well on airplanes, you’re going to love this. The medium speed was loud enough that I had to ask, “what?” more than usual next to my husband in bed. The highest setting will ensure that a firework can go off outside your window and you’ll sleep right through it.
I don’t mind a white noise situation and I’m able to sleep well with the medium setting. However, with it currently being -1 degree, I’d ideally be running this on the highest setting, but there’s no way I could do so with that level of noise.
It turns itself on like a ghost
Even when I turn it off in the morning, I come back up to the bedroom and it’s mysteriously on again? I don’t want it running in a room I won’t be in until later that evening. The only way I can fully prevent it from running is by unplugging it.
The water tank is small
I don’t have an issue refilling this every night before bed, however, it’s not quite empty in the morning after running at least 8 hours on the medium setting, therefore, how much humidity is even getting added to the air from this small tank?
this humidifier doesn’t humidify enough
In 3 hours, this increased the humidity in our bedroom by a whole 4%, around 1.3% per hour.
The highest humidity we were able to reach was 30%, up from 24%. Did I really pay $150 to increase the already scarily low humidity in our room by 6%? Looks like I did.
I noticed that the humidity reached 31% in our bedroom after a hot shower in the adjoining master bath, so I’d compare the Canopy’s potential to that of steamy shower. Again…for $150.
30% humidity is barely half of the recommended 60% for the 20 degree temps outside.
I’ve seen some reviewers suggest 2 units for a bedroom. If I had 2 of these, running on medium speed, I would honestly be afraid of what I couldn’t hear.
Because the humidifier doesn’t emit mist, but instead, humidified air, it’s like running a fan that outputs cold air. Perfect for Iowa winters.
You can’t return it
If you take nothing else from this review, let it be this. I wish I’d read the Canopy return policy before purchasing from their site. If you open it, use it, and don’t like it, you’re screwed. They state that to return it, “your item must be in the same condition that you received it, unused and in its original packaging.” This return policy tells me that they know damn well it’s a disappointing product that’s getting returned once people try it.
If you still want to throw the dice and try the Canopy, I strongly suggest purchasing from the Sephora website so that you could actually return it. While you’re there, I’d urge you to read those reviews as they are far more objective than what you’re seeing via google search, or even the Canopy website, where they can easily delete negative ones.
zero Customer support
I was very dumb and naive, and instead of buying just one Canopy humidifier, I assumed I’d love it so much that I bought 2. 2! Luckily, I didn’t open one of them. I immediately emailed to request a return label. At the time of writing, 5 days have passed and no response.
I sent them a DM on Instagram. I received no response.
So I left a comment on their latest Instagram post and they deleted it.
I sent another DM, no response.
I’m $300 deep in Canopy humidifiers and I have a sinking feeling I’m never getting it back.
I’ve since reported Canopy to the Better Business Bureau and filed a dispute with my credit card. I shudder to think the trouble people are having attempting to end a filter subscription, which thank god, I didn’t do.
the bottom line
This isn’t a $150 humidifier. I like the technology and the innovation behind it, but the execution is poor. Even if it worked well, the lack of customer service would be enough to dissuade most from purchasing.
I’m surprised to see that several reputable companies have partnered with Canopy. Laneige, The Skinny Confidential, The Sill. Do you guys know this is a grift?
The Canopy humidifier doesn’t do what it should, how it should, it feels cheap but isn’t and the complete lack of customer service is inexcusable.
On 2/7/23, I filed a dispute with my credit card company. 3 days later, on 2/10/23, someone finally responded to me via email and provided the return label, after nearly 2 weeks.
As of 2/20/23, I was refunded in full for both Canopy humidifiers, despite using one. I believe my return and refund were finally processed due to the credit card dispute. Discover is amazing. I also believe it was processed because I simply would not let up and continued to contact them.
On 2/26/23, a Canopy Director of Customer Experience emailed me in response to this blog post. Her email was apologetic and she wanted to make sure I understood the humidifier’s features that I was frustrated with.
I assured Paige that the customer service was far more concerning than the actual device itself. Granted, if the device itself met or exceeded expectations, I never would have been in the customer service mess to begin with. As I told Paige, I sincerely hope my experience informs their customer service processes and results in improvements for future customers.
I ended up purchasing this Levoit OasisMist via Amazon because I had 31,850 reviews to read from and Amazon’s return policy can’t be beat.
So far, it’s been whisper quiet, easy to refill, no leaks and I love that I can turn it on or off via an app. You can save a little on the non-app enabled versions too.